FAQs

About Scanning

Making the Kanji Reader a real asset to your Japanese study begins with mastering good scanning technique!

• I live and work here in Japan. I would like to ask if it can read even electrical/water/gas bills and ketai monthly bills (SoftBank).
• My Kanji Reader pen displays gibberish, not the text that I scanned.
• What if my attempt to scan vertical Japanese text fails?
• How can I achieve the most accurate scanning results?
• Are there any scanning limitations?
• Can the pen scan a PC monitor screen?
• Must my hand be perfectly steady while scanning in straight lines, or is there any built-in software that compensates for minor deviations?
• How many characters can the pen read at a time?

About Reading Japanese Manga or Novels

All work and no play...

• In the near future, would the company consider manufacturing a device that could read Japanese text aloud?
• I know this might be too much to ask, but I would really REALLY appreciate it, if you could do a a video preview on manga and novels, if you please.
• Can I read the whole text of each speech bubble or do I have to scan word by word?
• Can the Kanji Reader read Hiragana & Katakana or only Kanji?
• Can the Kanji Reader be used for reading manga or novels? Are there any limitations?

About Kanji Reader pen features

After getting comfortable with the basics, there are some useful features to learn about

• Is it possible to upload supplementary dictionaries specializing in scientific terminology to the Kanji Reader?
• What if a word has more than one possible meaning or pronunciation?
• Can I look up what I just scanned in another dictionary without having to rescan?
• The English definition of a Kanji compound is shown - but why is there no reading?
• How can I get the audio function to work in Japanese to English mode?
• I regularly make lists of kanji that are new to me so that I can memorize them. Is there any feature that can be used for such a purpose?

Other Support Questions

• The pen displays an "Excessive Lighting" error; what do I do?
• My shipping address is not accepted by PayPal