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| Shipping & Returns |
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- KANJIREADER.NET Japan21 Store can not send merchandise to P.O. BOX addresses. The recipient's address must be a physical street address that can be verified.
- Delivery to a work address or non-residential address must be accompanied with a full verifiable details, such as the company name, address, contact name, and phone number.
- You are responsible to be available for delivery and to sign and accept the goods, redelivery attempts will be charged to customer if delivery address is unattended.
- Freight charges are non-refundable.
- KANJIREADER.NET Japan21 Store accepts international orders. However, please note that shipping items will incur duty/tariff charges payable at time of delivery. In addition, some forwarders charge a brokerage fee for importing products. KANJIREADER.NET Japan21 Store has no control over the level or imposition of these charges. Items will be shipped via Japan Post Express Mail Service (EMS) unless otherwise specified:
http://www.post.japanpost.jp/int/ems/index_en.html
- All claims for damage or pilferage must be filed with the delivering carrier. KANJIREADER.NET Japan21 Store will not file this for you. If goods received seems to have damaged packaging, do not open any original packaging or use the item, as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages, misshipments, or misbillings must be made within 24 hours of receipt of goods. KANJIREADER.NET Japan21 Store will not be responsible for goods lost or arrived damaged if customers use their own couriers.
- You must contact KANJIREADER.NET Japan21 Store first prior to returning any products for refunds or warranty.
- If the goods returned have had a fair amount of use, KANJIREADER.NET Japan21 Store is allowed to offer partial refund or replacement only.
- KANJIREADER.NET Japan21 Store does not accept returns for refunds, credit, or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
- KANJIREADER.NET Japan21 Store does not accept return for refunds for goods returned which has ever been modified or damaged. It is because we will not be able to return the product to our supplier.
- Shipping cost or any service charges is non refundable.
- KANJIREADER.NET Japan21 Store does not offer "instant" replacement or "advance" replacement. We do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.
- If goods received are not as ordered, please inform KANJIREADER.NET Japan21 Store within 24 hours of receiving the delivery, and do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.
- Cancellation must be informed as soon as possible. Any cancellation after a product has been packed and shipped out will result in the customer paying for all freight and handling charges.
- KANJIREADER.NET Japan21 Store reserves the title of ownership to any extra or incorrect goods shipped as a result of our error.
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